FAQ’s

Got a question?

Scan the FAQs below or call us at 1 800 567 2264, or fill out the form below.

Who is cbm?

cbm, Christian Blind Mission, is the world’s leading development organization working specifically with the world’s most vulnerable people – those trying to survive the double disadvantage of poverty and disability. And we’ve been doing this for over 100 years.

Is cbm about more than eye sight?

While blindness continues to be a key focus of our work, we’ve been bigger than blindness right from the get go, when our founder, Pastor Christoffel, opened the doors of his school to children who couldn’t see, couldn’t walk, couldn’t hear. Today, our vision hasn’t changed, it’s just grown in geographic scope. We’re committed to bringing hope and healing to children and families trapped in the cycle of poverty and disability in the poorest countries and communities of the world.

Why focus on disability?

We believe all people have value. And it’s wrong that so many people are denied opportunities – to learn, work, marry, thrive – all because they’re poor and have a disability.

1 billion people have a disability. 80% live in the poorest countries of the world. Disability & poverty are inextricably linked…

We want to change that – to prevent and cure and eliminate the barriers that cause disability… until all people are valued as Jesus values them.

Is cbm a Christian organization?

Yes, cbm strives to follow the teachings and example of Jesus Christ. Our faith informs our vision, decisions and actions, and it gives us the drive and courage to stay when things get tough.

Where does cbm work?

cbm works in 65 of the world’s poorest countries across Africa, Asia and Latin America. To see exactly where we work, check out our map.

What kind of disabilities does cbm address?

cbm helps people with disabilities of every kind – blindness, hearing impairment, injuries, amputations, birth malformations, learning difficulties and mental health issues. cbm works with people of all ages, though we have a particular heart for children, because they are especially vulnerable. With the right help early on, these kids can have bright futures.

Does cbm evangelize?

cbm evangelizes the way Jesus did when he was here on earth – through restorative acts of care. Our vision is to show Christ’s love in action, working in partnership with local churches and other Christian organizations wherever possible. We treat all people as equals and worthy of Jesus’ love, irrespective of their personal faith.

Does my donation to healing hugs go specifically to help my child?

Yes, we track your dollars from Canada to our service delivery partners in poorer countries – this partner might be a hospital or a clinic, or a community-based program bringing hope and healing to the children we serve. Then we track those dollars to the care of a single child – the child whose photo and name we send you. No one else funds that child’s healing care.

Can I visit my healing hugs child?

While we understand the impulse to go and visit the child whose care you’re sponsoring, there are a number of reasons we’ve chosen not to offer this direct contact. First, we need to get as much of every dollar you give straight over to your child’s specialized medical care. Organizing visits and hosting these trips, takes administrative dollars. It also takes hosting time for our front-line field staff. We want to keep our community workers, doctors and physiotherapists focused on life-changing medical care and rehabilitation.

The second reason behind our decision is our desire to respect the privacy of all our healing hugs children and their families. We’ve made a commitment to all children in our care to guard their safety, keeping their location untraceable.

Why does cbm fundraise face-to-face through malls and door-to-door?

Face-to-face fundraising is a great way to talk to Canadians about how you can transform lives with hope and healing. There’s nothing like seeing the pictures and hearing the stories of the kids and families we help. There’s nothing like having a conversation – hearing your questions and your thoughts about making the world a better place. You just can’t do that through the mail.

How do I identify a face-to-face cbm fundraiser?

They will wear a t-shirt or coat with the healing hug logo on it. They’ll also wear a lanyard with a cbm card containing an ID number. They’re some of the friendliest, most passionate and professional people on the street. We’ve chosen to partner with Donorworx and GiveBridge because we’ve been so impressed with their agents.

Do cbm door-to-door agents accept cash?

No, we don’t want our agents carrying around cash – for their own safety and for the safeguarding of your donation.

Does cbm serve people who are not Christians?

Definitely. The cbm family globally serves all people who are blind or have another disability, or are at risk of a disability, in 65 of the world’s poorest countries regardless of race, age, gender or religion.

Where can I read your annual report?

Our latest Annual Report is available for download on our Financials section of our website.

How can I help?

There are lots of ways to get involved. You can give a donation or throw a fundraiser – as we need financial support to keep our work running. We need people to share our cause with family and friends. We also need prayer. If you’d like to pray for us, why not order our latest prayer diary – a collection of daily prayer requests from our workers in the field.

I’d like to order my FREE Prayer Diary

My contact details have changed. How can I update these?

Send us an email at cbm@cbmcanada.org with your new info – and we’ll get those changes made for you. You can also call our friendly phone team for FREE at 1 800 567 2264.

Does cbm do emergency relief?

Not only are children and moms and dads with a disability overlooked in most development programs, they’re also largely forgotten in relief efforts. When was the last time you saw someone on the nightly news in a wheelchair in an emergency food distribution line? We partner with other emergency relief organizations to ensure these people have access to life-saving aid. And we give disability-preventing and rehabilitating services to those injured in disaster situations.

Does cbm partner with other organizations?

We do our best to avoid reinventing wheels. We’d rather partner with other global development experts in distributing emergency food aid, in microfinance loans, in building accessible shelter. We are currently partnering with Habitat for Humanity, with the Malawi Microfinance Network, with University of Toronto, and we’re always looking for new opportunities to partner.

How does cbm fundraise?

cbm raises support – funds, prayers, endorsements – from more than 60,000 Canadians across the country. We let people know about ways to be involved with our life-changing work online, through the mail, on the radio and through face-to-face conversations – like this one.

Can I write to my healing hugs child?

While we understand the impulse to send your care in words as well as through your funding, there are a number of reasons we’ve chosen not to offer this direct contact. First, we need to get as much of every dollar you give straight over to your child’s specialized medical care. Getting notes sent, matched, translated requires administrative dollars as well as administrative time for our front-line field staff. We want to keep our community workers, doctors and physiotherapists focused on life-changing medical care and rehabilitation.

We do encourage you to send a note of support and encouragement to the doctors, nurses, and community workers at our amazing partner hospitals and community program offices.

Will the information I provide be kept private and confidential?

Yes, cbm recognizes the importance of privacy to our donors and supporters. Our relationship is founded on trust and we are committed to maintaining that trust. We have a documented Privacy Policy that clearly lays out how we carefully store and guard your information. We commit to never renting, selling or trading any of our donors’ information.

Provide link to:  http://www.cbmcanada.org/privacy/

Isn’t Face-to-face terribly expensive?

Actually, getting new people to support charities like cbm is expensive through any medium/channel. (Even on-line, when you crunch the numbers and all the hidden costs is very expensive.) We wish it wasn’t. Nobody cares more about getting maximum dollars to healing service delivery than the cbm team. We keep a close eye on costs against revenue. The goal is to invest in new people, and then demonstrate impact so credibly that supporters want to keep giving to us.

How much money will go to my healing hugs child?

86% of every dollar goes to our hope and healing work. In your case, 86% of your donation will go to your child’s healing treatment plan and their bear to hug.

Are my donations secure, when I give through a mall or door-to-door?

Yes. We use a tablet that enters your personal information into a secure donor software, and processes your first donation using industry standard SSL encryption technology. SSL encrypts your data, including your credit card information, so that it cannot be read while being transferred over the internet.

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