Privacy & Security

cbm recognizes the importance of privacy to our donors and supporters. Our relationship is founded on trust and we are committed to maintaining that trust.

This Privacy Policy confirms our dedication to protecting your privacy by clearly stating how we will maintain the confidentiality and privacy of the personal information that you have entrusted to us.

OVERVIEW

What This Policy Covers

This policy covers how we handle and protect the personal information we collect from you.

Purposes for Collection of Personal Information

cbm collects personal information for the following limited purposes:

a) To establish and maintain donation information
b) To keep track of donor preferences
c) To keep donors informed of cbm’s work and new opportunities for support
d) To establish and maintain contact and mailing lists
e) To provide sound advice to those interested in our special giving programs
f) To provide reliable service to our “Talking Book” lending library clients

What Personally Identifiable Information is Collected on the Site?

When you visit our website, you may provide us with personal information such as name, address, e-mail address, telephone numbers and/or credit card information that you knowingly choose to disclose which is collected on an individual basis from our donation forms and registering to receive e-mail newsletters or other interactions with our website. We ask for personal information so that we can fulfill your request and return your message. If you choose not to provide any of that information, we may not be able to fulfill your request or complete your donation. If you no longer wish to receive our e-news, prayer, emergency and advocacy action/updates, you may opt-out of receiving them by following the instructions included in each e-news or communication or by emailing us at cbm@cbmcanada.org or you may contact us at our address or by phone at 905-640-6464.

How We Use Your Personal Information

cbm is a registered not-for-profit Canadian Charity engaged in providing Prevention, Care, and Curative services to blind and other disabled people in developing countries. We advise you of our projects, and encourage you to fund and otherwise support our work. To do this, cbm maintains a mailing list containing personal information needed to contact you, accurately accounting for and designating your donations, and also to provide you with charitable tax receipts.

In addition, for those donors who opt to participate in our special giving programs, we rely on the personal information provided to give effective and reliable advice, and to enter into gifting arrangements.

cbm also operates a lending library of books on tape for use by visually impaired clients. We collect contact information on clients in order to provide a reliable service and periodically solicit donations in support of the service.

How Personal Information is maintained

cbm does not exchange, sell, barter, trade, or give away your personal information to any other organization.

cbm stores and maintains personal information in strict conformity with the requirements of the Personal Information Protection and Electronic Documents Act (“PIPEDA”), and we demand the same of our contactors, suppliers and volunteers.

PRIVACY PRINCIPLES

cbm adopts the C.S.A. Model Code as its primary principles for the Collection, Use, Storage and Disclosure of personal information.

cbm applies the principles of the code as follows:

Accountability

cbm accepts full responsibility for the personal information it collects, maintains, and keeps under its control. In order to fulfill this responsibility, cbm has:

a) Designated an official(s) to be responsible for day-to-day care and control of personal information;

b) Procedures in place to handle the receipt of, and response to, complaints and inquiries;

c) A policy of training and keeping staff informed on our policies and practices respecting personal information; and

d) Taken steps to ensure that our donors, supporters, and the public at large have a clear understanding of our policies and procedures respecting personal information.

Identifying Purposes

cbm is committed to openness and transparency regarding its collection and use of personal information. We collect and use personal information for the following purposes:

(i) To establish and maintain donation information

(ii) To keep track of donor preferences

(iii) To keep donors informed of CBM’s work and new opportunities for support

(iv) To establish and maintain contact and mailing lists

(v) To provide sound advice to those interested in our special giving programs

(vi) To provide reliable service to our “Talking Book” lending library clients

Consent

cbm will ask our donors, supporters, or anyone on our mailing list prior to using their personal information for any purpose other than that for which it was originally collected.

The only exception to the foregoing is if we are required to disclose personal information in order to conform to an obligation imposed by law or statute.

Limiting Collection

cbm restricts the collection of personal information only to that information which is necessary for the limited purposes stated above.

We are committed to collecting personal information only by fair and lawful means.

Limiting Use, Storage and Disclosure

cbm does not use personal information for purposes other than those for which it was originally collected, unless consent was first given by the person from whom the information was received.

Personal information is retained for only as long as it is needed and only for the fulfillment of the purposes for which it was originally collected. We have guidelines on record retention times, which are also guided by legislative requirements.

Accuracy

cbm is committed to maintaining accurate, complete and up-to-date personal information as required for the purposes for which we use it.

Safeguards

cbm has in place safeguards appropriate to the sensitivity of the personal information in our possession. The safeguards include but are not limited to:

• Security alarm systems.
• Physical security such as locked offices, locked cabinet storage, restricted access to areas where personal information is stored.
• Internal control systems such as restricted computer access through password protection, firewalls etc., staff access on a need-to-know basis, confidentiality agreements, and limited access to areas where personal information is stored.
• Contractual agreements regarding protection and security, equal to or exceeding that provided by cbm, with third party services which we may use from time to time to process personal information.
• Elimination of personal information no longer needed to meet the purposes for which it was collected. The information is eliminated by means intended to render the material unrecoverable by others.

Openness

cbm makes information about its policies and practices respecting the management of personal information available to all interested parties.

Individual Access

On request we will share the existence, use, and disclosure, if any, of the requesting individual’s personal information. We reserve the right to confirm the identity of the individual seeking access to the information before complying with any access requests. All requests must be in writing.

Access may be denied for reasons stipulated in PIPEDA. We will state the reason(s) for the request being denied, and provide information on any available recourse.

You may challenge the completeness and accuracy of your personal information in our records.

We commit to amending the information as appropriate. Where a challenge is not resolved to the donor’s satisfaction, we will destroy, erase, or make anonymous, that person’s information under our care and control subject to statutory records retention requirements.

Challenging Compliance

cbm has a Privacy Compliance Officer who is responsible for the management of personal information and ensuring compliance with privacy legislation.

The Privacy Compliance Officer will receive and respond to information requests, challenges and complaints.

We will reply to all requests in writing in a timely manner, usually within the 30 days time limit stipulated by PIPEDA. If complaints are found to be justified we will endeavor to take appropriate measures and resolve the matter to the satisfaction of the complainant.

For more information regarding our Privacy & Security, please write to:

cbm Canada
3844 Stouffville Road, PO Box 800,
Stouffville ON L4A 7Z9

Attn: The Privacy Compliance Officer